We have worked with a number of companies over the years who came to us with IT related problems which we developed robust and working solutions for.
When we research a problem we utilise our combined 50 years of IT experience working with a wide variety of businesses which allows us to consider all angles and develop the best solution with you.
Some of the people we have worked with, and the problems they had which we worked with them to solve are below.
SnapBack Ltd
Problem
SnapBack Ltd needed a full e-commerce enabled website with some very specific requirements that were not available in any off-the-shelf package.
The system needed to handle all support, product information, reseller / end user management, generation and management of product keys, knowledgebase, purchasing, reporting as well as back end functionality such as sales prospect management.
Solution
We spent a great deal of time working with SnapBack to identify their business processes as it was important that we understood precisely how the company operated before we could develop a solution that could fit their needs. We realised that they required a highly flexible system where humans could intervene at most stages of what would be a largely automated system. Our solution was a bespoke website and ecommerce system that effectively ran almost the entire business operation.
InterSys Micronics Ltd
Problem
InterSys Micronics Ltd needed a means of monitoring the progress of all the work that was undertaken by them from initial contact, to quotation, delivery, invoicing and on-going support all tied together. It was necessary that it be accessible from our own premises and by engineers when at customers premises in a safe and secure way.
Solution
The solution we developed was a web based system. A system was designed that let members of staff enter information about a job and have the ability for other staff members to read and comment on it, this created an environment for brain storming within each job where a staff member could add his input. Designated staff members were able to change the status of a job depending on its progress.
By having all staff members aware of all work within the company at all times made it easier to answer customers calls and questions.
It may sound quaint now, but this system was first developed in 2003 when web-based applications were in their infancy, and the core functionality of Job Manager has not changed in the 17 years since, proving that it was the right implementation method which has long stood the test of time. It has grown substantially since the first version with much new functionality and has been rewritten to take advantage of new technologies such as Microsoft Office 365 and Azure.