Business and technology goes hand-in-hand with technology but many businesses are finding it difficult to keep up with the demands of managing or justifying the cost of in-house specialists.
Smaller firms cannot afford the luxury of an in-house specialist and therefore find it difficult to stay ahead of the competition. Ongoing innovations in computer technology, the constant need for education, and limits of time and space can make an outside source for information management an attractive proposition.
Let InterSys do the work for you! Free from the worry of running your system, you can put your energies where they are appreciated most: your business.
InterSys can serve as your information services manager, without the added expense of maintaining your own IT department. By outsourcing your IT needs to us, you access the wealth of available knowledge and resources that are at our fingertips, gathered through years of dedication and hard work.
We have developed 4 levels of service that cover the needs of every business, from those who have staff capable of handing all but the most complex of IT problems to those who just want someone else to take care of everything.
Level 1
Our first level of support is designed for those who want to look after the day-to-day running of their system themselves or those who simply want to make sure that the most important parts of their system – the servers – are running smoothly.
Remote Server Monitoring
- Remote monitoring of your Windows servers
- Windows patches installed
- Backup success checked
- General health checked
- Payable monthly in advance by Standing Order
- Rolling monthly contract
Telephone Support
- Billed in 15 minute slots.
- A 5 slot credit to be purchased in advance your account will be reconciled monthly or topped up whenever all credit is used.
- Each phone call and its duration is logged
In addition
- Monthly status reports
- Customer job booking system
Level 2
Our second level of support builds on the first but adds a surgery – a set appointment for us to visit on site every month to fix any problems that you have reported to us and to perform maintenance on the system to keep it running smoothly.
Remote Server Monitoring
- Remote monitoring of your Windows servers
- Windows patches installed
- Backup success checked
- General health
- Payable monthly in advance by Standing Order
- Rolling monthly contract
Surgery
- Surgeries are for a minimum of 1.5 hours per month.
- Payable monthly in advance by Standing Order
- Available only in conjunction with Remote Server Monitoring
Telephone Support
- Billed in 15 minute slots.
- A 5 slot credit to be purchased in advance your account will be reconciled monthly or topped up whenever all credit is used.
- Each phone call and its duration is logged.
If you choose this level then extra benefits are afforded if you require additional help outside the monthly surgery time:
- Callouts or support within 8 working hours
In addition
- Monthly status reports
- Customer job booking system
Level 3
Our third level of support is more comprehensive. We monitor your servers as with level one, we provide as much telephone support as necessary and if any problems occur with your system we will fix them without you incuring our hourly callout charge.
Service Level Agreement (SLA)
Maintenance and support of all accepted (by agreement) IT equipment during normal working hours (Monday-Friday, 9am-5.15pm).
Services that are included:
- Unlimited Callouts with 8 working hours response
- Unlimited Telephone Support
- Remote Server Monitoring for all Windows servers
- Surgery for 2 hours per quarter.
- SLA contract pricing is subject to a Site Survey.
- Payable monthly in advance by Standing Order
- Rolling monthly contract
- 4 hour critical business response
- Disaster Recovery testing option
- Monthly status reports
- Customer job booking system
Level 4
Our fourth and final level of service is the “gold package”. In addition to level three, Surgeries are schedule throughout the month to provide training, knowledge transfer, update ongoing matters and address future planning requirements.
Full Service Level Agreement (SLA)
Maintenance and support of all accepted (by agreement) IT equipment during normal working hours (Monday-Friday, 9am-5.15pm). Please see full sample SLA contract for details.
Services that are included in the price:
- Unlimited Callouts with 8 working hours response.
- Unlimited Telephone Support
- Remote Server Monitoring for all Windows servers
- Regular surgeries
- SLA contract pricing is subject to a Site Survey.
- Payable monthly in advance by Standing Order
- Rolling monthly contract
- Ongoing customer facing system development
- 4 hour critical business response
- Disaster Recovery testing option
- Monthly status reports
- Customer job booking system